Complex products.
Clearer direction.
Complex products.
Clearer direction.
01 · CIBC FAST APP · PRODUCT DESIGN
01 · CIBC FAST APP · PRODUCT DESIGN
From complexity to clarity
From complexity to clarity
13 journeys. One simpler experience.
13 journeys. One simpler experience.
Redesigning dense account-opening forms into a clearer, more structured mobile experience.
Redesigning dense account-opening forms into a clearer, more structured mobile experience.
THE CHALLENGE
THE CHALLENGE
Dense forms, inconsistent patterns and desktop-first experiences created friction across connected account-opening journeys.
Dense forms, inconsistent patterns and desktop-first experiences created friction across connected account-opening journeys.
MY ROLE
MY ROLE
Senior Design Lead · 7 designers · 4 product pods. I set end-to-end experience direction and aligned teams around shared UX principles and reusable patterns.
Senior Design Lead · 7 designers · 4 product pods. I set end-to-end experience direction and aligned teams around shared UX principles and reusable patterns.
BEFORE
BEFORE
Original underlined inputs
Original underlined inputs
Original supplied screenshot · underlined form fields
Original supplied screenshot · underlined form fields
AFTER
AFTER
Redesigned outlined inputs
Redesigned outlined inputs
Original supplied screenshot · outlined form fields
Original supplied screenshot · outlined form fields
Screens captured at different viewport sizes; comparison focuses on content and field patterns.
Screens captured at different viewport sizes; comparison focuses on content and field patterns.
01 / A shorter introduction
01 / A shorter introduction
The redesign moves from the opening greeting directly into the name fields.
The redesign moves from the opening greeting directly into the name fields.
02 / Visible field boundaries
02 / Visible field boundaries
Underlined inputs become outlined containers with explicit field boundaries.
Underlined inputs become outlined containers with explicit field boundaries.
03 / Guidance at the field
03 / Guidance at the field
ID guidance remains in the labels; the redesigned view shows phone-format guidance.
ID guidance remains in the labels; the redesigned view shows phone-format guidance.
PROGRAM-LEVEL RESULTS
PROGRAM-LEVEL RESULTS
+4%
+4%
conversion
conversion
1.5–2 min
1.5–2 min
faster completion
faster completion
54%
54%
fewer early errors
fewer early errors
Results reported across the account-opening program; not attributed to the single screen shown above.
A faster, clearer account-opening experience plus a more scalable way for teams to design and deliver across 13 connected journeys.
A faster, clearer account-opening experience plus a more scalable way for teams to design and deliver across 13 connected journeys.
Explore the Fast App case study
Explore the Fast App case study
Choose the level of detail that works for you.
Choose the level of detail that works for you.
01 · ABOUT 5 MINUTES
01 · ABOUT 5 MINUTES
Quick read
Quick read
The challenge, my role, the key decisions and what changed across 13 journeys.
The challenge, my role, the key decisions and what changed across 13 journeys.
Read the case study →
Read the case study →
02 · FULL DECK
02 · FULL DECK
Detailed walkthrough
Detailed walkthrough
Go deeper into system decisions, governance, component examples and supporting artifacts.
Go deeper into system decisions, governance, component examples and supporting artifacts.
View the detailed deck ↗
View the detailed deck ↗
02 · AI EXPERIENCE DESIGN
02 · AI EXPERIENCE DESIGN
Using AI to accelerate
experience design
Using AI to accelerate
experience design
Idea → concept → feedback
Idea → concept → feedback
Making complex product ideas tangible earlier, then refining them with human design judgment.
Making complex product ideas tangible earlier, then refining them with human design judgment.
THE CHALLENGE
THE CHALLENGE
Complex product ideas can stay abstract for too long, slowing feedback and alignment.
Complex product ideas can stay abstract for too long, slowing feedback and alignment.
MY ROLE
MY ROLE
I shaped the experience direction and used Stitch and AI tools for early concepts, then refined hierarchy, content, flow, accessibility and brand alignment.
I shaped the experience direction and used Stitch and AI tools for early concepts, then refined hierarchy, content, flow, accessibility and brand alignment.
Brief → AI-generated exploration → Human-refined UX
Brief → AI-generated exploration → Human-refined UX
01 / Brief
01 / Brief
Frame the problem
Frame the problem
Turn complex lending requirements and discussion into structured inputs.
Turn complex lending requirements and discussion into structured inputs.
Focus: product intent and customer needs
Focus: product intent and customer needs
02 / AI-generated exploration
02 / AI-generated exploration
Make ideas tangible
Make ideas tangible
Use Stitch and AI tools to explore early wireframes, draft content and prototype directions.
Use Stitch and AI tools to explore early wireframes, draft content and prototype directions.
Review: structure, alternatives and assumptions
Review: structure, alternatives and assumptions
03 / Human-refined UX
03 / Human-refined UX
Apply design judgment
Apply design judgment
Critique and refine hierarchy, language, flow, accessibility and brand fit.
Critique and refine hierarchy, language, flow, accessibility and brand fit.
Prepare a credible direction for feedback
Prepare a credible direction for feedback
AI-ASSISTED DESIGN WORKFLOW
AI-ASSISTED DESIGN WORKFLOW
STRUCTURED BRIEF
STRUCTURED BRIEF
Explore a clearer lending application experience.
Explore a clearer lending application experience.
Product intent → early concepts
Product intent → early concepts
Apply
Apply
Options
Options
Approved
Approved
Conceptual illustration of the workflow, from a structured brief to application exploration and design refinement.
Conceptual illustration of the workflow, from a structured brief to application exploration and design refinement.
WHAT CHANGED IN THE WORKFLOW
WHAT CHANGED IN THE WORKFLOW
Explore. Critique. Refine.
Explore. Critique. Refine.
I used AI to make early ideas tangible, then applied design judgment to hierarchy, language, flow, accessibility and brand fit before seeking feedback.
DETAILED VIEW
DETAILED VIEW
Want the full case study?
Want the full case study?
Download the detailed AI experience case study with additional process, execution decisions and supporting artifacts.
Download the detailed AI experience case study with additional process, execution decisions and supporting artifacts.
DOWNLOAD DETAILED VIEW ↓
Copyright © 2026 Glenn Teneycke Design - All Rights Reserved.
Copyright © 2026 Glenn Teneycke Design - All Rights Reserved.