True North foundations, governed Fast App extensions, and clear ownership across journeys.
True North foundations, governed Fast App extensions, and clear ownership across journeys.
CIBC DESIGN SYSTEMS
CIBC DESIGN SYSTEMS
Making shared patterns work in Fast App
Making shared patterns work in Fast App
Making shared patterns work in Fast App
PROBLEM TO SOLVE
MY ROLE
OUTCOME
CIBC’s account-opening experience had grown complex and inconsistent across products, teams and devices. Dense forms and desktop-first experiences created friction.
CIBC’s account-opening experience had grown complex and inconsistent across products, teams and devices. Dense forms and desktop-first experiences created friction.
CIBC’s account-opening experience had grown complex and inconsistent across products, teams and devices. Dense forms and desktop-first experiences created friction.
Senior Design Lead · Led 7 designers across 4 product pods. I set the end-to-end experience direction, aligned teams around shared UX principles and established reusable patterns.
Senior Design Lead · Led 7 designers across 4 product pods. I set the end-to-end experience direction, aligned teams around shared UX principles and established reusable patterns.
Senior Design Lead · Led 7 designers across 4 product pods. I set the end-to-end experience direction, aligned teams around shared UX principles and established reusable patterns.
A faster, clearer account-opening experience plus a more scalable way for teams to design and deliver across 13 connected journeys.
A faster, clearer account-opening experience plus a more scalable way for teams to design and deliver across 13 connected journeys.
A faster, clearer account-opening experience plus a more scalable way for teams to design and deliver across 13 connected journeys.
+4%
+4%
sales conversion
sales conversion
1.5–2 min
1.5–2 min
faster completion
faster completion
54%
54%
fewer user errors
fewer user errors
CIBC · DESIGN SYSTEMS · FAST APP + TRUE NORTH
CIBC · DESIGN SYSTEMS · FAST APP + TRUE NORTH
One foundation. Thirteen journeys.
One foundation. Thirteen journeys.
One foundation. Thirteen journeys.
Bringing Fast App into True North with shared patterns, clear ownership and a practical path for teams to adopt them.
Bringing Fast App into True North with shared patterns, clear ownership and a practical path for teams to adopt them.
Bringing Fast App into True North with shared patterns, clear ownership and a practical path for teams to adopt them.
Explore the Fast App case study
Explore the Fast App case study
01 · ABOUT 3 MINUTES
01 · ABOUT 3 MINUTES
Quick read
Quick read
The challenge, my role, the key decisions and what changed across 13 journeys.
The challenge, my role, the key decisions and what changed across 13 journeys.
Read the case study
02 · FULL DECK
02 · FULL DECK
Detailed walkthrough
Detailed walkthrough
Go deeper into system decisions, governance, component examples and supporting artifacts.
Go deeper into system decisions, governance, component examples and supporting artifacts.
View the detailed deck ↗
Copyright © 2026 Glenn Teneycke Design - All Rights Reserved.
Copyright © 2026 Glenn Teneycke Design - All Rights Reserved.